Privacy Policy

Last updated: January 16, 2026

1. Introduction

HowlerOps ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our managed OrochiDB database service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address
  • Name
  • Password (encrypted)
  • Payment information (processed by our payment provider)

2.2 Usage Data

We automatically collect:

  • Database metrics (CPU, memory, storage usage)
  • Query statistics (anonymized)
  • Connection logs
  • IP addresses and browser information

2.3 Your Data

The data you store in your databases remains your property. We access it only as necessary to provide the Service or when required by law.

3. How We Use Your Information

We use collected information to:

  • Provide and maintain the Service
  • Process transactions and send billing information
  • Send service notifications and alerts
  • Improve and optimize the Service
  • Detect and prevent security threats
  • Comply with legal obligations
  • Send marketing communications (with your consent)

4. Data Retention

We retain your account information as long as your account is active. Database data is retained according to your backup settings. After account deletion, we retain data for 30 days before permanent deletion.

5. Data Security

We implement industry-standard security measures including:

  • Encryption at rest and in transit (TLS 1.3)
  • Regular security audits and penetration testing
  • Access controls and authentication
  • Network isolation and firewalls
  • Continuous monitoring and threat detection

6. Data Sharing

We do not sell your personal information. We may share data with:

  • Cloud infrastructure providers (AWS, GCP, Azure) for hosting
  • Payment processors for billing
  • Analytics providers (anonymized data only)
  • Legal authorities when required by law

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and data
  • Export your data
  • Opt out of marketing communications
  • Restrict processing of your data

8. Cookies

We use essential cookies for authentication and session management. We use analytics cookies (with your consent) to improve the Service. You can control cookie preferences in your browser settings.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for EU data transfers.

10. Children's Privacy

The Service is not intended for users under 16 years of age. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: [email protected]

Data Protection Officer: [email protected]